There is a bug in one of Hoop’s new wearables, so the company is releasing alternatives
According to the new screenless from Whoop, the fitness-centric Hoop MG wearable could make the device useless, which could make the device useless. Android Police and Techissuestoday. Whoop launched Whoop MG and Whoop 5.0 in early May, the company's first major hardware version since launching Whoop 4.0 in 2021.
According to complaints about Whoop’s community forum and X, after setting up Hoop MG, the wearables can mysteriously become unresponsive after a few hours, refusing to connect to a smartphone even if the fee should be charged. “I wore it for about 20 hours or so, but then it suddenly disappeared from the app, without the lights of the sensors, nothing appeared in the app,” a new Hoop MG owner shared on Reddit. On the company's forums, Whoop recommends trying things like charging an MG, reconnecting it to your phone, or resetting a wearable to see if it will fix the problem. Hoop owners were also instructed to contact Hoop’s support team and reported multiple errors Hoop MG owners reported that they were being sent to replace wearable devices.
Engadget has contacted Hoop to understand the generality of this problem and what the company does to solve the problem. If we hear back, we will update this article.
Unlike other companies, Hoop doesn't want customers to buy fitness trackers and then pay for subscriptions; Hoop's subscription fee includes its hardware. With Whoop 5.0 and Hoop MG, the company also wants to expand the number of metrics it tracks to just activity and sleep tracking to real-time stress monitoring, and for MG, blood pressure and ECG readings. However, the features you will be able to access ultimately depends on the wearable device you have and the subscription you pay for.
To access Hoop MG in particular, you have to pay $359 per year, which starts to be very shocked when the wearables may not work properly. Prior to this issue, Hoop was also found to reject free hardware upgrades to existing customers, after it was suggested it send new wearables to anyone who has been six months or more. A few days later, Hoop reversed the decision.
